Support Policy

Fuerte is committed to providing reliable and timely support to all users.

Contacting Support

• Email Support: support@fuerteapp.com (Available 24/7; responses within 24 business hours).

• Phone Support: 09 am - 05 pm PST.

• Live Chat: Available in-app during business hours.

  
  

Support Services

• Technical Assistance: Troubleshooting app performance and connectivity issues.

• Account Management: Password resets, profile updates, and account recovery.

• Feature Feedback: Submitting bugs or feature enhancement requests.

• Regulatory Inquiries: Assistance with HIPAA or other compliance concerns.

Escalation Process

Unresolved issues can be escalated to senior management by emailing: support@fuerteapp.com